Planning a transfer to Brussels Airport, Charleroi or another airport? Here are the answers to the questions customers ask most often before they book.
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Frequently asked questions
How do I book an airport taxi?
Online through the booking form in four steps: journey, vehicle, details, payment. You can also book by phone, WhatsApp or e-mail.
Is the price really fixed?
Yes. It is calculated from your route and vehicle and shown before payment. It does not change with traffic.
What can be added to the price?
Waiting beyond 60 minutes (€15 per 30 minutes), an extra stop or a baby seat requested when booking, and motorway tolls on journeys to France.
What happens if my flight is delayed?
With your flight number, pick-up follows your real arrival time. The first 60 minutes of waiting at the airport are free.
Where does the driver meet me?
In the arrivals hall. You can reach the driver by phone or WhatsApp at any time.
Can I cancel or change my booking?
Cancellation is free up to 48 hours before pick-up. For a change of time, contact us as soon as possible.
How can I pay?
By card or Bancontact online, by PayPal, or in cash to the driver.
Do you provide child seats?
Yes, tick the baby seat option when booking.
How many bags can I bring?
You enter the number of bags when booking. For more than four travellers or bulky luggage, choose a minivan for up to 8.
Do you work at night and at weekends?
Yes, 24 hours a day, 7 days a week, including public holidays.
Which languages do the drivers speak?
English, French and Dutch.